CX Listening Post Assessment
- 40 hr40 hours
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- Customer's Place
In this week-long assessment, I will interview key stakeholders and CxOs regarding existing listening posts, e.g. NPS, CSAT, surveys, etc. to discover key information to evaluate the performance of these programs. Upon completion, you receive an extensive report detailing the current state of your listening post programs, how feedback is being used, and specific areas of the program to focus on and improve.