ABOUT

I've spent the last 15+ years in Silicon Valley building and leading teams at eBay, Apple, Genentech, and Sun Microsystems. Prior to my corporate career I flew rescue helicopters and ran flight operations for the Pacific area in the US Coast Guard. 

 

My experience has its foundation in the operational excellence domain, and though I love that work, my passion is Customer Experience (CX). I recently started a consultancy to help other business leaders realize the business magic embedded in delivering a delightful and memorable experience.

 

My services help your business create and reliably deliver a delightful, lasting experience for your target customer base.  See my full background and career history here.