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ABOUT
I've spent the last 15+ years in Silicon Valley building and leading teams at eBay, Apple, Genentech, and Sun Microsystems. Prior to my corporate career I flew rescue helicopters and ran flight operations for the Pacific area in the US Coast Guard.
My experience has its foundation in the operational excellence domain, and though I love that work, my passion is Customer Experience (CX). I recently started a consultancy to help other business leaders realize the business magic embedded in delivering a delightful and memorable experience.
My services help your business create and reliably deliver a delightful, lasting experience for your target customer base. See my full background and career history here.

Steven Carleton
Founder and President
CustomerMatters, LLC

Chief Operating Officer, Global Shipping

Head of Customer Experience
Director,
Operational Excellence


Consultant
Director, Product Portfolio Planning



Director, Capital Asset Portfolio Management
Director, Product Portfolio Planning
GM, Business Intelligence & Data Warehouse

Director, Pacific Area Aircraft Operations

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